The CBC has an officially-worded confidentiality agreement (that is included in the volunteer orientation packet) with which every volunteer and employee is required to abide.
Here are some tip to keep in mind regarding confidentiality:
- If you are telling a story about an experience at the shop, make sure to conceal the identities of our participants (keep anonymous/vague and change names).
- Sometimes participants or other volunteers will ask for phone numbers and other information. Don't give out any information unless you have the permission of the person who owns the information.
- Don't leave confidential information on desks, car seats and on countertops.
- Label folders or file cabinets that contain confidential information with the names of the people that have access to that information.